Here is the report ( 201211 AffinityWaterEnvironmentWorkshop.pdf) for the Affinity Water environment workshop that was held in November 2012 to elicit the views of customers and stakeholders on Affinity Water's emerging investment plans.

"A key concern for many stakeholders who attended the workshop is the environmental impacts of over-abstraction of groundwater, with participants keen to see this issue addressed in future investment plans. For many, reducing demand is essential to resolving this problem with there being strong support for increased education and community engagement to highlight the impacts of water use on the environment. Of particular importance to stakeholders is making consumers aware of the direct link between the water they use and the impacts on their local environment and river system. A suggestion that comes up a number of times is for more information to be provided to customers that is personalised to an individual's water usage, and comparative to other regions and other water users. It was felt that this personalised approach to information provision would increase the likelihood of customers being willing to pay more."